Privacy Policy
Last updated: 5th October 2025
This Privacy Policy describes how **Lyreb Wellness Limited t/a Jyai Movement and Wellbeing** (“Jyai”,“we”,“us”, or “our”) collects, uses, and discloses your personal information when you visit our website, use our services, or make a booking (collectively, the “Services”).
For the purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a client, website visitor, or another individual whose information we collect.
Please read this Privacy Policy carefully.
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Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. When updated, the revised Privacy Policy will be published on our website with the updated “Last updated” date.
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Information We Collect
The type of personal information we collect depends on how you interact with us. Information may include:
* Contact details: your name, address, phone number, and email.
* Booking details: services booked, payment confirmation, billing address, and communications relating to your booking.
* Account details: username, password, and other account security information (where relevant).
* Support communications: information you choose to provide when contacting us.
* Usage data: information about how you access our website, including device details, browser, IP address, and interaction with the Services.
* Third-party information: data provided by service providers (e.g. payment processors, website platforms, marketing tools).
You can choose not to provide some of this information, but this may limit your ability to use or access certain Services.
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How We Use Your Information
We use your personal information for the following purposes:
1. Providing Services – to process bookings and payments, manage accounts, arrange sessions, and deliver the Services you request.
2. Communications – to contact you about bookings, classes, updates, or customer support.
3. Marketing – to send promotional offers, newsletters, and updates about Jyai services (you can opt out at any time).
4. Improvement – to analyse how our Services are used and make improvements.
5. Security and fraud prevention – to protect against misuse, fraud, or unauthorised access.
6. Legal compliance – to meet legal or regulatory requirements.
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Cookies
Our website uses cookies and similar technologies to improve functionality, analyse usage, and tailor your experience. You may adjust your browser settings to block cookies, but this may affect functionality.
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How We Share Your Information
We only share your information where necessary and in line with this Privacy Policy. Examples include:
* With trusted third-party providers (e.g. booking platforms, IT services, payment processors).
* With business and marketing partners (in line with applicable law and your preferences).
* Where you provide consent (e.g. social media integrations).
* Where legally required (e.g. regulatory bodies, law enforcement).
We do not sell your personal information.
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Children’s Data
Our Services are not directed at children. We do not knowingly collect information from anyone under 16. Parents or guardians who believe their child has shared personal data with us may contact us for deletion.
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Data Retention & Security
We retain your personal information only for as long as necessary to provide Services, meet legal obligations, resolve disputes, and maintain records.
We use appropriate technical and organisational measures to protect your data. However, no online system is completely secure, and we cannot guarantee absolute security.
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Your Rights
Depending on your location, you may have the right to:
* Request access to your personal data.
* Request correction of inaccurate information.
* Request deletion of your personal data.
* Restrict or object to certain processing.
* Withdraw consent where processing is based on consent.
* Request portability of your personal data.
* Opt out of marketing communications at any time.
To exercise your rights, please contact us using the details below.
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Complaints
If you have concerns about our handling of your data, please contact us first. You may also lodge a complaint with the UK Information Commissioner’s Office (ICO) or your local data protection authority.
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International Transfers
If your data is transferred outside the UK or EEA, we will ensure appropriate safeguards are in place (e.g. Standard Contractual Clauses or adequacy decisions).
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Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Lyreb Wellness Limited t/a Jyai Movement and Wellbeing
G06 Preston Technology Centre
Marsh Lane
Preston
PR1 8UQ
United Kingdom
📞 07418 641706
info@jyaiwellness.co.uk)
We are the data controller for the purposes of applicable data protection laws